Contact information
We're Here to Help! 💜
Have a question, concern, or just want to say hello? The OLIVI team is always happy to hear from you. We're committed to providing you with the best customer experience possible.
📩 Get in Touch
Customer Support Email
Response Time: Within 24–48 hours
We read and respond to every message personally. Whether it's a product question, order inquiry, or feedback — we're here for you.
📞 Phone Support
📱 [YOUR PHONE NUMBER HERE]
Available: Monday – Saturday, 10:00 AM – 6:00 PM IST
(Closed on Sundays and public holidays)
💬 How Can We Help You?
🛒 Order Related Queries
- Where is my order?
- I need to change my shipping address
- I want to cancel my order
- I received the wrong item
📦 Shipping & Delivery
- How long will delivery take?
- Do you ship to my location?
- My package shows delivered but I haven't received it
🔄 Returns & Refunds
- How do I return a product?
- When will I receive my refund?
- My product arrived damaged
💄 Product Questions
- Which product is right for my skin type?
- How do I use this product?
- What are the ingredients?
💳 Payment Issues
- My payment failed but money was deducted
- I need a copy of my invoice
- Payment method questions
🕐 Response Times
| Query Type | Expected Response |
|---|---|
| General Inquiries | Within 24 hours |
| Order Issues | Within 24 hours |
| Urgent Matters | Within 12 hours |
| Refund Requests | Within 48 hours |
📍 Business Address
OLIVI
[YOUR COMPLETE BUSINESS ADDRESS HERE]
[CITY, STATE, PIN CODE]
India
🌐 Connect With Us
Follow us on social media for updates, skincare tips, and exclusive offers:
📸 Instagram: @olivi.beauty
📘 Facebook: /olivi.beauty
📝 Before You Contact Us
To help us assist you faster, please have the following ready:
✅ Your Order ID (found in your confirmation email)
✅ Your Registered Email Address
✅ A clear description of your issue
✅ Photos (if reporting damaged/wrong items)
💡 Quick Links
- Track Your Order: [Link to tracking page]
- Return Policy: [Link to returns page]
- Shipping Policy: [Link to shipping page]
- FAQs: [Link to FAQ page]
🤝 Our Promise
At OLIVI, your satisfaction is our top priority. We promise to:
✔ Listen to your concerns with care
✔ Respond promptly and professionally
✔ Resolve issues fairly and quickly
✔ Learn from your feedback to improve
We're not just a brand — we're a community that cares about your skin journey.
📬 Send Us a Message
Have feedback or suggestions?
We love hearing from our customers! Your input helps us create better products and improve our service. Drop us a message anytime — we're all ears.
Thank you for choosing OLIVI! 💜
We're honored to be part of your skincare journey.