Refund policy

Return Policy

10-day return window from the date of delivery.

Items must be unused, with tags attached, and in their original packaging.

To start a return, please contact us on WhatsApp at +91 9109179427 or via email at oliviofficial@gmail.com.

🚫 Non-Returnable Items

Opened or used personal care products.

Sale items and gift cards.

Custom or personalized orders.

💰 Refunds

Refunds are processed within 10 business days once approved.

The amount will be refunded directly to your original payment method.

🛑 Damaged or Defective Items (Instant Replacement)

We take full responsibility if your product arrives damaged or defective. If this happens, we will instantly send you a brand-new replacement piece at no extra cost.

Proof Required: To claim your instant replacement, please share clear photos and an unboxing video with us immediately upon delivery via WhatsApp (+91 9109179427) or Email (oliviofficial@gmail.com).

This proof helps us quickly verify that the item was damaged during transit and not after delivery, allowing us to process your replacement right away.

📧 Contact Us

Email: oliviofficial@gmail.com

WhatsApp: +91 9109179427