Shipping policy

OLIVI - Shipping Policy

At OLIVI, we are committed to delivering your skincare essentials safely and on time.

All orders are processed within 1–2 business days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During high-demand periods (sales, festivals), processing may take slightly longer.

Shipping Method	Delivery Time
Standard Delivery	3–7 business days (depending on your location)

Please Note: Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping charges (if applicable) will be clearly displayed at checkout before payment.
Any ongoing free shipping offers will be mentioned on the website.

Once your order is shipped, you will receive a tracking link via SMS or email.
You can track your order status using the provided tracking details.
For any tracking issues, contact us and we'll help you locate your package.

Please ensure your shipping address and contact details are accurate.
OLIVI is not responsible for delivery delays or non-delivery due to incorrect or incomplete address information provided by the customer.
If a package is returned due to an incorrect address, additional shipping charges may apply for re-shipment.

While we strive to meet delivery timelines, delays may occur due to:

We appreciate your patience in such cases and will keep you updated on your order status.

For any shipping-related queries, feel free to contact us:

📧 Email: support@olivi.com

💬 Response Time: Within 24–48 hours

We're here to help you every step of the way!

Thank you for choosing OLIVI! 💜

Your order is on its way to making your skin glow.